We are seeking an experienced Billing Supervisor to provide hands-on leadership and day-to-day oversight of billing operations within a fast-paced, multi-site organization.

This position is responsible for supervising billing activities, supporting the accuracy and timeliness of customer invoicing, monitoring unbilled and aged accounts, and ensuring established billing procedures are consistently followed. The Billing Supervisor will work closely with the Controller, Accounting, Operations, and other cross-functional teams to resolve billing issues and continuously improve processes.

The ideal candidate is a hands-on working supervisor who is comfortable balancing team leadership with direct involvement in billing activities, reconciliations, reporting, issue resolution, and month-end processes.

Essential Functions

Billing Operations & Process Management

Supervise day-to-day billing activities to ensure invoices are processed accurately, completely, and on time.

Monitor billing workflows and help ensure established processes and procedures are consistently followed.

Support the standardization and documentation of billing processes across multiple locations or business units.

Identify opportunities to improve billing accuracy, efficiency, and cycle times.

Maintain billing procedures, documentation, job aids, and other process resources.

Assist with onboarding and training billing team members on established processes and systems.

Accounting & Month-End Support

Prepare and/or review monthly accounting entries related to billing, including revenue accruals and billing-related journal entries.

Partner with Accounting and the Controller to support an accurate and timely month-end close.

Perform and review billing-related account reconciliations.

Research and resolve billing discrepancies in a timely manner.

Support compliance with GAAP, revenue recognition requirements, and established accounting policies.

Billing Performance & Accounts Receivable

Monitor key billing metrics, including unbilled balances, aged unbilled accounts, and aged accounts receivable.

Track billing productivity and performance against established goals.

Analyze billing trends, exceptions, and variances and assist with identifying root causes.

Work with appropriate teams to develop and implement corrective actions.

Prepare dashboards, reports, and scorecards to communicate billing performance and outstanding issues.

Help ensure billing delays and aged balances receive appropriate follow-up.

Issue Resolution

Research and resolve complex billing issues involving invoices, contracts, documentation, customer requirements, or internal processes.

Serve as an escalation point for billing team members when issues require additional research or cross-functional coordination.

Partner with Operations, Accounting, IT, and other departments to resolve billing discrepancies.

Identify recurring billing problems and recommend sustainable process improvements.

Escalate significant or high-dollar billing issues to management when appropriate.

Team Supervision & Development

Provide daily supervision, direction, and support to billing department employees.

Assign and prioritize work to ensure deadlines and service expectations are met.

Monitor employee workload, productivity, accuracy, and overall performance.

Coach and develop team members while reinforcing accountability and consistent billing practices.

Assist with training and onboarding new billing employees.

Foster a collaborative, professional, and continuous-improvement-focused team environment.

Stakeholder Communication

Develop strong working relationships with Operations, Finance, Accounting, and other internal stakeholders.

Communicate billing status, outstanding issues, risks, and priorities to appropriate leadership.

Participate in meetings regarding billing performance, process improvements, and issue resolution.

Assist with preparing billing reports, KPIs, and updates for management.

Coordinate with multiple locations or business units to promote consistency in billing practices.

Controls & Compliance

Support a strong internal control environment across billing activities.

Ensure billing practices follow organizational policies, contractual requirements, and applicable regulations.

Maintain accurate and complete billing documentation.

Support internal and external audit requests related to billing and accounts receivable.

Identify potential process or control gaps and escalate concerns as appropriate.

Qualifications & Skills

Strong working knowledge of billing processes, accounts receivable, revenue recognition, and accounting operations.

Demonstrated experience supervising or leading billing or accounts receivable employees.

Strong analytical and problem-solving skills.

Ability to research billing discrepancies and drive issues through resolution.

Experience developing, documenting, and improving billing processes.

Strong attention to detail and commitment to accuracy.

Excellent written and verbal communication skills.

Ability to work effectively with Operations, Accounting, Finance, and other business functions.

Strong organizational skills with the ability to manage multiple priorities and deadlines.

Advanced Microsoft Excel skills.

Experience with ERP systems, billing platforms, reporting applications, and/or dashboard tools.

Ability to work effectively in a fast-paced, multi-site environment.

Education & Experience

Bachelor's degree in Accounting, Finance, Business, or a related field preferred but not required.

5+ years of progressive experience in billing, accounts receivable, accounting operations, or a related function preferred.

2+ years of team lead or supervisory experience preferred.

Experience within a multi-site or multi-entity organization is preferred.

Experience within construction, utilities, infrastructure, energy services, or a related industry is a plus.

Travel

Occasional travel to other office or operational locations may be required for training, team support, process implementation, or issue resolution.

Physical Requirements

Ability to sit and work at a computer for prolonged periods.

Ability to communicate effectively in person, by telephone, virtually, and in writing.

Occasionally required to stand, walk, and operate standard office equipment.

Ability to travel as business needs require.

Equal Employment Opportunity

We are an Equal Opportunity Employer and consider qualified applicants for employment without regard to legally protected characteristics in accordance with applicable federal, state, and local laws.

Other Duties

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be a comprehensive listing of all responsibilities, duties, or skills required. Responsibilities and business needs may change at any time.